Open the “Subscriptions” Tab from the Dashboard and click the “View” button on the subscription which you wish to change and update.
1. EDIT QUANTITY, FREQUENCY, BAG SIZE and RENEWAL DATE
Click the above “Edit” button to EDIT an existing subscription. Using the above button you can change:
- Quantity – increase/decrease the quantity of the product required
- Product Size – this function allows you to change the size of the product, for example, if the original subscription was for a 3kg bag of food and you now decide to change to a 10kg bag, this function allows you to easily change the bag / carton size of the product.
- Renewal Date – you can change the subscription renewal date to any date that suits you.
Click the “Save” button to save any changes made to the subscription.
2. ADDING NEW PRODUCTS TO AN EXISTING SUBSCRIPTION
The “Add product” button allows you to add new products to an existing subscription.
Click on the above button and search by typing the first few words of the product name, the full name of the product name or by product SKU number.
Choose the product, update Quantity, Frequency and Bag/Carton Size.
Select “Add” to save the new product to the subscription.
Note:
- The website will automatically create a new subscription if the frequency of the new product (which was added to the subscription) is different to the existing subscription.
Select X icon in the Subscription totals section to remove the added product.
3. CHANGING THE FREQUENCY OF AN EXISTING SUBSCRIPTION
Select the above “Modify Your Subscription” button to change the Frequency of an existing subscription, for example, your current subscription has a frequency of every 3 months and you now require the food delivered every fortnight, then use this function to change the frequency of the subscription to every fortnight.
Note;
- The website will automatically change the future renewal date in accordance with new frequency.
The “Modify Your Subscription” button will direct you to the Switch Subscription page, after selecting the new frequency, Click the “Switch Subscription” button
4. PAUSE FUNCTION
The suspend button represents Pause. Click this button to Pause an existing subscription for a period of time. Record the Pause End Date and click on the “Pause now” button to save.
5. RENEW NOW / IMMEDIATELY FUNCTION
Select the “Renew now” button if you are running low on food and require your subscription order processed and shipped immediately. The above function will direct you to the checkout page for payment.
(Note – subscriptions renewing on Friday after 3pm courier cut off, weekends and public holidays are dispatched on the next business day)
6. REMOVE, DELETE & CANCEL FUNCTION
Click the X icon to remove/delete products, cancel and delete subscriptions.
7. VIEW SUBSCRIPTION
Select the above “View” button to view subscription details. The page allows you to perform the following functions;
- Pause – allows you to pause a subscription for a period of time. The subscription automatically renews within 60 minutes of coming off pause.
- Activate – allows you to reactivate a paused subscription. On reactivation the subscription automatically renews within an hour of being reactivated.
- Renew Now – this function allows you to immediately renew an existing subscription, an order is created and paid for shipping immediately.
- Manage Payment – allows you to update, add new credit cards to pay for future renewals/orders. It allows you to change Payment Method between Internet Banking and Credit Card and vice versa.
- Cancel – selecting this function changes the status of the subscription to “pending cancellation”. Subscriptions with status “pending cancellation” will not renew or charge payment credit cards linked to the subscription. Our customers’ services change the subscription status from “pending cancellation” to “cancelled” as part of their daily routine.
If you have difficulties please contact us on 0800 300 366 or simply email your change requests to sales@petfoodclub.co.nz and we’ll action them accordingly. We are always happy to help.