Pet Food Club is a small and young Auckland company selling premium pet food at affordable prices. All prices displayed on the website and transactions are invoiced in New Zealand dollars.

Payment Options

Payment methods are;

  • Credit Card  –  The credit card facility is provided by ASB Bank and Paymark (secure and reliable New Zealand digital payment providers).
  • Internet Banking –  Pay Pet Food Club invoice similar to paying any other utility bills. Log into your bank account and use internet banking to pay Pet Food Club invoices.  A tax invoice is emailed on creation and renewal of subscription orders. Our bank account details for Internet Banking is  Pet Food Club, ASB Bank, Account number 12-3049-0021893-00.

Subscription Billing

A confirmation of upcoming renewal is sent two days prior to the renewal of a subscription order.  Orders renew in accordance with the subscription frequency selected at the time of creating the order.

Privacy

Pet Food Club takes responsible steps to protect the personal information of our customers. Our privacy policy outlines our approach to privacy and how we collect, use and protect your personal information. We do not save or retain customers’ credit card or bank account information on our server.  All payment facilities are provided by ASB Bank and Paymark, highly reliable and secure New Zealand based digital banking providers. 

Controls are in place to protect any customer information stored on our secure servers and systems, ensuring that these details are only accessible by authorised personnel for authorised reasons. We make no warranty in respect of the strength or effectiveness and accept no responsibility for events arising from unauthorised access of the information you provide.

To check the security of your connection, you can check the URL line of your browser; if the connection is secure the site address will read ‘https’. Alternatively, check the bottom of your browser window after accessing the server – if you see a closed lock or unbroken key, SSL is active.

Pet Food Club collects personal information to conduct our business and services. Any personal information we collect, is done so when you perform a transaction on our website, register, subscribe to our newsletter or contact us. Information we collect includes your name, address, email, phone number and delivery address.

 

Secure ASB Bank Service

To ensure petfoodclub.co.nz is a secure and safe experience, Pet Food Club has engaged ASB Bank and Paymark as the payment gateway service providers for processing credit card transactions. Transactions are processed though secure Paymark Click payments solution. To protect cardholder data ASB Bank complies with the Payment Card Industry Data Security Standard (PCI DSS). The PCI DSS is the global data security standard that any business of any size must adhere to in order to accept payment cards. It presents common sense steps that mirror best security practices.

Updated 29th July 2021.

Price Guarantee

We Promise our price to be the lowest – if you find the same product at everyday prices (excludes one off sale, promotion & first order discount) lower than advertised on our website, not only will we match that price but provide your pet with treats valued at $15 for the next two orders – total value $30!.

We offer Premium Pet Food at Everyday Low Prices.