We don’t save or retain credit card information on our server and our staff don’t have access to customer’s credit card details. The card information is securely retained by the payment gateway.
ADD, REPLACE OR CHANGE CREDIT CARDS
1. ADD NEW CARD
- Open “Payment methods” folder from the Dashboard.
The page displays credit cards listed in your account and used for past payments. If no card is displayed, then no credit cards were used for past payments.
- Select “Add payment method” Button.
- The “Add Payment” button will direct you to the Credit Card Information page.
- Once new card information is recorded, select “Add Payment Method” to save the new card.
The new card is now your default card and will be used for future subscriptions payments.
2. DELETE OLD/EXPIRED CARD
Only delete a card after you have added a new card (ie replacement card).
Open “Manage Payment” folder from the Dashboard.
The page displays credit cards listed in your account and used for past payments. If no card is displayed, then no credit cards were used for past payments.
- Select the card(s) which you wish to delete/remove and hit the “Delete” button.
CHANGE PAYMENT OPTION FROM ‘INTERNET BANKING’ TO ‘CREDIT CARD’
You can change the payment option of any subscription from “Internet Banking” to “Credit Card” by completing the following process.
- Click on the “View” button of the subscription that you wish to change the payment option from Internet Banking to Credit Card.
- The “View” button will open the subscription page, as follows
- Select “Change Payment” button. The website will direct you to the secure Change payment method page.
- Select “New card” – it will open the card information tab.
- Once card information is complete, click “Change payment method” button.
- Upon completion future renewals will be paid by credit card.