Delivery is free throughout New Zealand. Free chilled delivery service is available in only Auckland region.
Nominated Delivery Date
Your pet food is delivered by our courier on the day you nominated as the delivery date. If for any reason you want to change the delivery date, please advise by email firstname.lastname@example.org at least 3 days prior to the delivery date.
We ship your subscription order from our warehouse in Auckland a few days prior to the day you nominated as your delivery date.
We use reputable courier companies for deliveries. Depending on delivery address, we may use own service, NZ Post, Courier Post or Kiwi Express Courier.
You will receive an email notification from us when you order has been processed and dispatched to you. Included on that email is a link to enable you to access tracking information for your order.
Weekend Delivery & Instructions
Couriers generally don’t operate on weekends and public holidays. Your subscription order is delivered on week days. If the nominated delivery date falls on a weekend, we aim to deliver on the work day prior to the weekend.
We’ll endeavour to follow your delivery instructions. Our drivers are authorised to leave the order at the delivery address without a signature.
Same Day Delivery
If you are within Auckland and place an order by 1pm, you can ask for same day delivery. Same day orders are delivered by 8pm, even on weekends.
Same day delivery is available for only Auckland customers 7 days a week.
We also offer evening (after 5 pm) delivery for Auckland customers. This service is handy for working customers who like to receive and collect their orders in person.
Deliveries outside New Zealand
Please contact us by email for deliveries outside New Zealand. Shipping cost applies for International deliveries.