1. Membership & Subscription – Membership is FREE!!

It takes only a few minutes to register. Shop the items you need, add them to your cart and choose the subscription time period. Check out and become a member by simply completing the registration and entering your details.

Once a member;

  • Choose your pet’s favourite food.
  • Set delivery times (weekly, fortnightly, monthly or use the calendar to select delivery dates)
  • Your pet’s favourite food is delivered on nominated days.
  • Delivery is free. Free frozen delivery service is available in Auckland region.

No Contract. You can change products, food brands, delivery days or cancel our service at any time.

Pet Food Club service is Hassle Free Convenience – No wasting time at Supermarkets or Pet Stores or lifting and carrying bags and boxes or worrying about running out of food for your loved ones. Leave them to us! We do all the hard work for you.

2. Price Promise

We Promise our price to be the lowest – if you find the same product at prices lower than advertised on our website, not only will we match that price but discount it by further 10%.

We offer Top Brands Premium Natural Pet Food at everyday low prices.

3. Delivery

Free delivery New Zealand wide. Frozen products are available only in Auckland.

Orders will be shipped on the day of order and payment. Subsequent subscription orders will be shipped on the same day depending on frequency of the subscription (weekly, fortnightly or monthly).

However, if you require your pet food delivered on a specific day, please advise us that day in the Order Notes on the checkout page. Your pet food is delivered by our courier on the day you nominated as the delivery date.

If for any reason you want to change the delivery date, please advise by email sales@petfoodclub.co.nz at least 3 days prior to the delivery date.

4. Returns

We have hassle free return policy. If you purchased any item by mistake or error, please return them to us for reimbursement.

Items returned should be in condition of purchase and return should be made within 7 days of purchase.

5. Payment Options

Payment methods are;

  • Credit Card
  • Direct Credit via your bank account. If you have Internet banking facility, you can set up direct credit facility yourself or else please contact your bank to set up direct credit payment. Direct credit payable to Pet Food Club, ASB Bank, Account number 12-3049-0021893-00.

6. Privacy Policy

Pet Food Club takes responsible steps to protect the personal information of our customers. Our privacy policy outlines our approach to privacy and how we collect, use and protect your personal information.

Controls are in place to protect any customer information stored on our servers and systems, ensuring that these details are only accessible by authorised personnel for authorised reasons. We make no warranty in respect of the strength or effectiveness and accept no responsibility for events arising from unauthorised access of the information you provide.

To check the security of your connection, you can check the URL line of your browser; if the connection is secure the site address will read \’https\’. Alternatively, check the bottom of your browser window after accessing the server – if you see a closed lock or unbroken key, SSL is active.

Pet Food Club collects personal information to conduct our business and services. Any personal information we collect, is done so when you perform a transaction on our website, register, subscribe to our newsletter or contact us. Information we collect includes your name, address, email, phone number and delivery address.

Secure Stripe Credit Card Service

To ensure petfoodclub.co.nz is a secure and safe experience, Pet Food Club has engaged Stripe.com as the payment gateway service provider for processing credit card transactions and setting up automatic direct debit facilities. Transactions are processed though secure stripe credit card payments solution. To protect cardholder data stripe complies with the Payment Card Industry Data Security Standard (PCI DSS). The PCI DSS is the global data security standard that any business of any size must adhere to in order to accept payment cards. It presents common sense steps that mirror best security practices.